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Not completely satisfied with the product? No problem! As long as the product is in like new condition and in its original packaging, unwashed and undamaged, then we can accept a return for a refund or an exchange.

Refunds

For a full refund or exchange, products can be returned for any reason within 30 days after the product is received. Returns will work for any reason, for example:

You can use your preferred delivery service to return the product to us. Unless the item arrives to you damaged, wrong size, or color problems, the consumer pays for return delivery.

Refund Time

Refund will be processed within 2-5 business days after receiving the package. 

Refunds will be reimbursed to the original account, credit card or PayPal account. 

Start a Return

To schedule a return, use the form below and one of our sale and customer support staff will get back to you within 24 hours.  

Product returned, what's next?

We aim to process all refunds within 1-4 working days after receiving the returned products. Please note that once we refunded the purchase price, it can sometimes take 3-5 working days for the funds to appear in your account.

Upon receiving the returned products, we will immediately  refund 100% of the purchase price - guaranteed . The money will be returned to you through PayPal or credited back to your credit card.

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Free Shipping. Easy Returns.

FREE delivery on ALL orders . Hassle Free Returns.

Shipping

The time frame for order delivery is divided into two parts:
Processing time:
Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 1 to 2 days after the order is placed. The manufacturer and shipping company process the orders, which takes an additional 2–3 days.
Shipping time:
Refers to the time it takes for products to be shipped from the warehouse to the destination.

 

Destination Shipping Time*
The United States 7 - 16 Days
Australia 7 - 16 Days
The United Kingdom
7 - 16 Days
Japan 7 - 16 Days
Canada 7 - 18 Days
New Zeland  9 - 20 Days
Rest of the world 9 - 30 Days

*This doesn’t include our 2-3 day processing time.

Returns

For a full refund or exchange, products can be returned for any reason within 30 days after the product is received. Returns will work for any reason, for example, wrong and inappropriate size, inferior and low quality, a discrepancy with picture and color, or for any other reasons.

You can use your preferred delivery service to return the product to us. Unless the item arrives damaged, wrong size, or color problems, the consumer pays for return delivery

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Urban For Life Insider

Welcome to our free rewards program that gets you exclusive perks for shopping. Earn points with every purchase and redeem points for anything on our store!

Earning and redeeming Urban Points

$ USD1
Earns you
1
$ USD1
Redeems to
50

Ways you can earn

  • Product Purchase
  • Refer a friend
  • Share on social media